Refund window
You can request a refund within 14 days of purchase, provided you have completed less than 25% of the lessons in the course. Progress is shown on the course page in My learning.
POLICY
Refund policy.
How to request
Message us from My learning → Support or email support@learnclearwork.com from the address used at checkout, with your order reference. You do not need to give a reason.
What happens next
Approved refunds are sent to the original payment method within 5 business days. Access to the refunded course ends when the refund is issued. Your bank may take a few more days to show the credit.
Instalment plans
The same 14-day window applies. We refund the instalments already paid and stop the remaining payments; access to the courses in that order ends.
Faulty or unavailable content
If a course is materially different from its description or cannot be accessed because of a problem on our side, you are entitled to a fix or a refund regardless of the window above.
Statutory rights
At checkout you ask for access to start immediately and acknowledge that the statutory withdrawal right for digital content ends when access begins. This policy is offered in addition to that, and mandatory consumer rights are not affected.